Pengaruh Kebijakan Work From Home (WFH) Terhadap Tingkat Pengaduan Masyarakat Studi pada KPUBC TIPE A Tanjung Priok

Aloysius Lambok Siahaan, Mhs and Elmie, Dosen and Musa, Dr. Musa Alkadhim Alhabshy, SE, MM Pengaruh Kebijakan Work From Home (WFH) Terhadap Tingkat Pengaduan Masyarakat Studi pada KPUBC TIPE A Tanjung Priok. neomarketing, 1 (1).

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Official URL: https://ejournal.pascajayabaya.ac.id/index.php/neo...

Abstract

The Covid-19 pandemic in Indonesia has caused enormous changes in people's social life, especially in working field. One of the policies taken by the government to control the spread of the Covid-19 Virus is by implementing the Large-Scale Social Restrictions and Work From Home (WFH) policy for all companies and institutions that have a huge impact on the working field. Prime Customs and Excise office Type A Tanjung Priok (KPUBC Type A Tanjung Priok), as a government agency that serves approximately 70 percent of export-import activities in Indonesia, also has to follow this policy and ensures that services for the service users are not neglected. This study aims to find out the impact of the Work From Home (WFH) Policy towards the level of public complaints at KPUBC Type A Tanjung Priok. This research used qualitative case study as the method, documents and interview as the data collection techniques. The researcher collected and analyzed the data of public complaints in 2019 and 2020, then found out the root of the problem by conducting interviews with the employees who handled the public complaints at KPUBC Type A Tanjung Priok. The result of this study showed. that there was 1 out of 98 total of public complaints in 2020 which was caused by WFH policy. This meant that the implementation of WFH policy had a correlation with the level of public complaints at KPUBC Type A Tanjung Priok in 2020, however the impact was so small. Even though public complaints in 2020 had almost doubled compared to complaints in 2019, after further review, 31 complaints were caused by the service users who did not update about the regulations in the Customs and Excise sector

Item Type:	Article
Subjects:	H Social Sciences > HB Economic Theory H Social Sciences > HC Economic History and Conditions
Divisions:	PASCA SARJANA > S2-Manajemen
Depositing User:	elibrary @pascajayabaya.ac.id
Date Deposited:	03 Aug 2023 07:23
Last Modified:	03 Aug 2023 07:23
URI:	http://repo.jayabaya.ac.id/id/eprint/3810

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